There is no such thing as an ISO 9001 Certified software.
ISO 9001 is the only standard in the family that can be certified. But the certification concerns the company and its quality management processes, not the tools/software they use. Yet, Odoo can be a great tool to implement your quality management processes.
The standard is based on a number of quality management principles (QMP) including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.
QMP1 Customer Focus
Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties. Every aspect of customer interaction provides an opportunity to create more value for the customer.
Odoo will provide the tools to help you understand customers current and future needs. More specifically, we recommend the following:
use the helpdesk app to open communication channel with your customers and, eventually, the live chat app to engage more with prospects;
use the customer ratings feature to measure the satisfaction, that you can plug into your project management on the completion of tasks (service companies), on the closing of a helpdesk ticket (after-sales), or a delivery order (satisfaction of physical goods);
use the field service app for an efficient after-sales service. The key feature of this app to support ISO 9001 principles is the worksheet; you can structure your services according to customer demands;
use the customer ratings feature to do continuous improvement by integrating failures into new checks in the worksheet.
The traceability of every interaction with a customer will help communicate the customer needs and expectations through the organization.
QMP2 Leadership
Creation of unity of purpose and direction, and engagement of people, enable an organization to align its strategies, policies, processes and resources to achieve its objectives. Most of the ISO 9001 leadership’s principles are supported by people and their behavior.
To support your leaders with their decisions, Odoo provides reporting and dashboards on all customer and quality related processes. That way, your leaders can take decisions on transparent statistics and communicate their decisions with factual measures.
QMP3 Engagement of People
Our recommendation to achieve commitment and communicate objectives clearly, is to integrate those objectives in the appraisal process. Here's how Odoo can help:
Empowerment of the employees starts with efficient communication. A chatter is embedded in each and every app and makes employees of different services/departments work together efficiently.
Odoo appraisal works for a 360degrees assessment. It helps leaders give constructive feedback to their direct reports, as well as, employees express their needs and feelings to their supervisor.
QMP4 Engagement of People
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system. This is the area where Odoo excels to support you.
Odoo’s apps are interrelated processes. The fact that all steps of the process are tracked in the chatter helps to understand how results are produced, which enables an organization to optimize the system and its performance.
To efficiently customize your process according to your organization or customers needs, you can use the Odoo Studio app.
Here is a non-exhaustive list of areas where Odoo processes can help beyond the usual processes CRM-Sales-Invoice, RFQ-Purchase-Invoice:
Manufacturing company:
- Thanks to the definition of quality control points on specific operations, the Quality app helps you make sure the products delivered by your supplier, as well as, your own products, respect predefined requirements. Based on the quality checks results, the supply, and manufacturing processes can be reworked and improved to meet those requirements.
By deploying tablets in the shop, you give direct access to the work instructions thanks to the Manufacturing app, ensuring the worker knows what and how to do his job. And you get direct feedback from him if anything goes wrong.
Service company : Define the different tasks which should be performed, schedule them in time and plan your resources on those different tasks thanks to the Planning app. In case you want to track the cost of the project, your employees can register timesheets so that you will easily determine what parts of the implementation are the biggest cost centers.
Recruitment : From the job posting on your website to the onboarding of new employees, including tracking of the candidates interviews and referral program, Odoo makes it easy, consistent and powerful.
How can Odoo Support your ISO 9001 Quality of Management?